http://www.cio.com/archive/090103/order.html Big Offices Are Better by Tom Davenport September 1 Issue of CIO Magazine.
This article is about performance metrics related to IT shops. The article discusses the two areas common to such measurements, programming, and IT processes and capabilities. A new alphabet soup item for me, CMM (Capability Maturity Models) is interesting in looking at the movement of software development jobs.